Thailand destination: Delivery is FREE
International destination: Over 150 USD or 150 Euros or 15,000 JPY
For orders less than 150 USD/Euro or 15,000 JPY, flat-rate shipping costs will be charged depending on the destination in below shipping Zones;
(a) 30.00 USD for countries in Asia (1,500 JPY for Japan)
(b) 50.00 USD for countries in North America & Australia
(c) 50.00 EUR for countries in Western Europe
(d) 70.00 USD for countries in Middle East
Shipping costs will be calculated by our website and automatically applied to your order during the checkout process.
TAXES & DUTIES
All countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
Asia : Bangladesh, Brunei, China, Hong Kong, India, Indonesia, Japan, Laos, Macao S.A.R., Malaysia, Myanmar, Nepal, Philippines, Singapore, Sri Lanka, South Korea, Taiwan, Vietnam
North America & Australia : United States (USA), Canada, Mexico, Australia, New Zealand
Western Europe : Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Sweden, Switzerland, Spain, Turkey, United Kingdom (UK)
Middle East : United Arab Emirates, Bahrain, Cyprus, Egypt, Greece, Hungary, Ireland, Israel, Jordan, Kuwait, Lebanon, Luxembourg, Monaco, Oman, Pakistan, Portugal, Qatar, Russia, Saudi Arabia, Ukraine, South Africa
DELIVERY PERIOD AND TRACKING
Delivery of the products purchased from our website usually occurs within 5 working days in Thailand and 5-10 working days in all other destinations.
To track your delivery, enter your shipment number (which is provided in your order confirmation email) into our delivery service provider’s website.
RECEIPT & SIGNATURE
All deliveries must be received in person at the delivery address, and a signature must be provided. Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
If your products remain undelivered despite our delivery service provider making one more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.